Cancellation & Refund Policy
At Aviastrikers, we strive to provide a seamless and enjoyable experience for all users. We recognize that there may be instances where you need to cancel or request a refund. Please review the terms below regarding cancellations and refunds.
1. User Cancellations
Before the Contest Begins: You can cancel your entry into a contest prior to its start, as long as it falls within the specified cancellation window on the contest page. Once canceled, your entry fee will be credited back to your account balance.
After the Contest Starts: Once a contest has commenced, cancellations are no longer allowed, and entry fees become non-refundable since results depend on live player performance.
2. Cancellations by Aviastrikers
Insufficient Participation: If a contest does not achieve the minimum required number of participants, Aviastrikers reserves the right to cancel it. In such cases, all entry fees will be refunded to participants.
Technical Issues: Should technical difficulties, system outages, or other unforeseen events occur, Aviastrikers may cancel the contest and refund all participants.
Rule Violations: If a contest is canceled due to violations of the rules or breaches of our Fair Play Guidelines, individuals responsible may forfeit their right to a refund.
3. Refund Policy
Eligibility for Refunds: Refunds will be granted under the following circumstances:
- The contest is canceled by Aviastrikers.
- You cancel your entry before the contest starts.
- An error occurs during billing or payment processing.
Refund Process: Refunds will be credited to your Aviastrikers account balance. This balance can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses related to player performance during the contest.
- Requests made after the contest has started or concluded.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You may request to withdraw your account balance at any time, provided you meet the platform’s minimum withdrawal threshold.
Processing Time: Withdrawal requests are usually processed within 3-5 business days.
Fees: A small processing fee may apply to withdrawals, and the applicable amount will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Be sure to provide your account details, contest information, and the reason for your request.
Review Process: Our support team will assess your request and respond within 24-48 hours.
6. Policy Updates
Aviastrikers reserves the right to amend this Cancellation & Refund Policy at any time. Changes will be published here, and we encourage you to review the policy regularly.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please reach out to us at [email protected].